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DayStar Filters repair and restoration services -
DayStar Filters currently warranties its products for a period of 10 years. If you are a DayStar Filter owner with a filter manufactured less than 10 years ago and you experience a problem with the fitler's fuction or performance, please contact us
at daystar@icstars.com to for service questions.
Darkening of the image:
Filters older than 10 years do frequently require service. The most common service requirement is the replacement of 2 optical components which age and darken over time. Those are the 'blocker and trimmer' elements. As these two elements age, they darken and lose contrast concentrically from the outside to the inside. A user will notice the view slowly developing poor contrast towards the outside of the aperture. On a visual inspection of the filter, the red side of the filter will show a dark, donught shaped ring forming. The gold side usually evidences as speckles or dots in the same ring pattern from the outside in.
Please DO NOT open your filter yourself and attempt to perform any repairs on your own. There are no user-servicable parts inside; and simply twisting the optical elements in your filter stack can cause irreperable damage to the system.
• Repair service for these two elements is $625.00
The service includes return, insured domestic shipping via USPS.
Turnaround on this service is currently running approximately 3 weeks.
Replaced blocker & trimmers are warranted for another 10 years.
This is normal age-related element failure which occurs slowly sometime after 10 years. Climate conditions in which the filter is kept will either accelerate or decelerate the speed in which this darkening occurs. A warm and moist environment will speed this deterioration process. Users should try to store the filter in a dry, room temperture environment. Some users in tropical zones use desicant packets in their storage to protect the filter. There is no precise forcast to how long a filter will function. We have found filters kept in constant operation to still be functioning perfectly after 25 years, while others fail in 12.
Heater malfunction:
110 - 240vac heaters which have been plugged into 12vdc without the proper sine-wave converter will be permanently damaged and will no longer heat. We are currently servicing heater assemblies for 110vac heater models for this and other causes. 240vac systems will require a change to 110vac until further notice.
• Repair service for heater assemblies is $350.00 plus shipping
Turnaround for this service is currently running 3-4 weeks, depending on the type of failure.
Replaced heaters are warrented for another 10 years.
Clearn and Check:
DayStar offers a standard clean-and-check service for filters which may have fallen into disrepair, become dirty or whose settings have been incorrectly set.
• Clean and Check service is $45.00 plus shipping
Turnaround for this service is currently 3 weeks.
Instructions for service requests:
If you have a filter in need of service, pack the filter in its original case, (if available) or an appropriately packaged container and ship it insured with a letter telling us what problems the filter has to our address below. Be sure to include your full contact information including postal address, email address and phone number. We also prefer owners to contact us by phone or email to advise that the filter is on the way. Owners outside the US should enter a customs declaration with a value of $200 and a description of "Defective equipment manufactured in the US". Service will be performed only after receipt of payment for service quotation. DayStar accepts payment by check, bank wire, mastercard, visa, american express and discover card.
Ship to:
DayStar Filters LLC
149 Northwest County Road OO
Warrensburg, MO 64093
660-747-2100
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149 Northwest OO Highway